Q: Just what does Ethereal mean?
A: Ethereal is another word for “heavenly”. It also means delicate & refined.
Q: Do you have a store front?
A: Yes, we do! We opened our store front in November of 2011. Click here for more information. Our confections can also be purchased online by clicking the “Online Store” link on our website.
Q: What is the shelf life of your products?
A: Since Ethereal Confections uses no preservatives, we recommend that the truffles be consumed within 10 days of purchase and all other products within one month of purchase.
Q: How should I store your products after I’ve bought them?
A: All of our products should be stored in a cool, dry place with a maximum temperature of 70 degrees Fahrenheit. Chocolates can be stored in the refrigerator, but should be brought to room temperature before consuming.
Q: Are your confections handmade?
A: Yes, all of our chocolates and candies are handmade. The truffles are hand rolled and all of our products are hand dipped and hand topped.
Q: If I order online, when will I receive my purchases?
A: Orders are shipped every Monday, Tuesday & Wednesday. Orders on other days will be held until the following Monday. During holiday periods, we accomodate orders as quickly as we can.
Q: I live in a warm climate. What can I do to ensure my confections arrive in tact?
A: As chocolate is easily damaged by high temperatures, we ship with ice packs free of charge when our products might be exposed to higher temperatures. During extreme heat, we may require Express shipping to assure the products arrive in good condition. We also only ship at the beginning of the week to ensure our products do not sit in a hot shipping facility over a weekend.
Q: What kinds of ingredients do you use?
A: We use high-quality local and organic ingredients whenever we can.
Q: What kinds of ingredients don’t you use?
A: We do not use dairy or wheat (gluten) in our confections. Instead of the traditional butter and cream found in most truffles, we use rich, creamy, organic coconut milk and coconut oil. The coconut milk and oil give our truffles and meltaways a luxurious mouth feel, without imparting a coconut flavor to our confections. We promise that you won’t even know the dairy is missing!
Q: Do you ship internationally?
A: You cannot select international shipping from our online store. If you live internationally and are interested in buying from us, please email us at firstname.lastname@example.org or click here for our contact form and we will do our best to accommodate your order.
Q: Where are Ethereal Confections made?
A: They are handmade in Woodstock, Illinois.
Q: Can I choose the flavors I want?
A: Yes! Our boxes come with the flavors pre-selected, but we will accommodate special requests. Just select the size box you want and list the flavors you want in the Comments box. Feel free to mix truffles & meltaways in the same box!