Customer Service

Shipping & Delivery
Ethereal Confections are made by hand in small batches to provide you with the freshest chocolate possible.

We don’t ship at the end of the week because we don’t want your chocolates waiting somewhere over the weekend. Orders placed after 12 noon on Wednesday (to destinations outside of Wisconsin and the Chicago area) will usually be shipped the following Monday. Regardless of the day, if we don’t think your chocolate will be delivered by the weekend, we may hold it until Monday rather than risk a damaged product. Packages are shipped with a signature release, meaning that the package will be delivered to your door without a signature. If you are sending a gift to a warm location, please tell your recipient when to expect the delivery so their chocolate doesn’t melt on their doorstep.

We are is not responsible for missing, stolen or damaged packages after they are delivered to the address specified by the customer or for orders returned or delayed due to incorrect or undeliverable addresses.

If you have any special delivery instructions, please let us know at the time of your order. If the order is a gift, please include a message that will be included on the gift enclosure.
Privacy & Security
We have NEVER sold or traded any of our customers’ information, nor have we ever jeopardized that information. We do not contract our credit card processing services to any outside organization. It is all done within our own facilities by our own staff. We automatically validate your credit card and charge against that validation upon shipment. No person ever sees the credit card information and it is not stored.

Ethereal Confections has never sacrificed our customer’s personal information for the purpose of extending marketing relationships with outside firms. We have never sold, traded, or rented our mailing list or customer information. With regards to your online privacy we only collect the following specific pieces of information.

When you subscribe to any of our e-mail communications or newsletters, your e-mail address will be stored on a third party server. You may completely remove your name from this by un-subscribing at anytime. When you add items to your shopping cart a “product identifier” cookie is placed on your computer to remember the items added to your cart so when you come back at a later time they will still be there. Our promise to you is that we will never sell, dissect, decimate, share, or trade your information. We do not research your buying habits, we do not sell your buying habits, and most of all we do not transfer your online purchasing and personal information onto any other machine. Everything you have given us stays with us…period.
Returns & Replacements
If you are unhappy with your item due to error, defects, damage during shipping, or for any other reason, please notify Customer Service within 14 days of delivery and we will gladly replace it, exchange it or refund your money. Click here for our Contact Form